All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce or USPS depending on your location and fastest available service.
Typical delivery time frame is between 7 to 14 business days however, you may receive your items much earlier. All orders are shipped with the tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Order & Shipping details. If you have any other questions, check out our FAQ page, or contact us using the chat option, our contact us page, or emailing at info@sunnysidepatios.com.
Your Order - What to Expect
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order.
We confirm with suppliers if your order is in stock and available for immediate shipment. Most pre-made equipment and accessories will be ready for immediate shipment, while custom equipment will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a special case set as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided when checking out.
If you do not receive tracking information from us within 6 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email info@sunnysidepatios.com/
Shipping Details
Where We Ship:
We currently ship everywhere in the United States. Unfortunately, we do not ship internationally yet but check back soon.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at info@sunnysidepatios.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@sunnysidepatios.com or via our contact us page.
