Description
Kokomo Grills Best Outdoor Kitchen Bermuda BBQ Island with TV Bermuda
Description
- 4 Burner Professional BBQ
- Double Professional Side Burner
- Two Drawer Door Combo
- 30" Double Access Doors
- 17x24 Access Door
- Double Drawers
- Keg Cooler / KoKoMo Tap Handles
- Outdoor Refridgerator
- Oversized T.V.
- Built-In Firepit
- Spice Rack
- Pergola
Shipping And Returns
SHIPPING TERMS:
If for any reason you cannot accept delivery of your shipment, after the order has shipped or has been installed, any and all re-delivery, installations, re-consignment and/or storage fees will be the consumer’s responsibility. These fees can be costly, so please be sure you can accept delivery. All final payments must be made on your order before it reaches its final destination, if it has not already been paid in full. All Custom Built orders For Kokomo will ship 5-10 weeks from the date of purchase, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday or Holidays. We cannot guarantee when an order will arrive. Consider any shipping or installation time offered to you by Backyard Accents, LLC or other parties only as an estimate.
INSPECTION/DAMAGED MERCHANDISE (GOODS):
Modern Productions USA will carefully load and/or package your order, prior to shipping or delivery and although freight damage is rare, it can occasionally happen. Modern Productions USA or its installers are not responsible for any unseen damages. The consumer, upon receiving possession of the Goods, shall have a reasonable opportunity to inspect the Goods to determine that all or a portion of the Goods are non-conforming, must provide written notification on the contract or delivery installation receipt and it must be signed by both parties. It is the consumer’s responsibility to make sure that no damage has occurred, prior to signing for your delivery. The consumer will have 24 hours from receipt of Goods to notify Modern Productions USA Failure to do so will hold Modern Productions USA harmless of any claims. If excessive damage has occurred, the Goods should be refused at time of delivery or shipping attempt. We will send any parts required for documented freight damage. It is the consumer’s responsibility to return any defective/damaged part(s) to Modern Productions USA. In order to ensure the return of defective/damaged part(s), the consumer will be charged. Once the consumer signs for delivery or shipment, the Goods become your property and any repairs or replacements requested beyond the stated timeframe without written notification will be the consumer’s responsibility.
DELIVERY TERMS/OUT OF STOCK ITEMS:
We will ship/deliver your product as it has been built and as components become available. We will make every effort at delivering/shipping your product within our normal 6-10 week production timeframe. However, there may be times when the components you have ordered are out of stock or a special order item, which will delay in fulfilling your delivery. We will keep you informed of any products that you have ordered that are out of stock and unavailable for our normal shipment or delivery installation schedule.
RETURN POLICY:
If you are unsatisfied with the components within your purchase and they are not considered a “special order”, you may return the item(s) in original re-salable condition, in the original unopened packaging for a refund within 30 days of the original purchase date. You will be credited (less 30% re-stocking fee and all shipping charges incurred) upon arrival, and inspection of the item(s) at our warehouse. The shipping charges to return the item(s) to us will be the purchaser’s responsibility. Please contact us for a return authorization prior to the return. Any “manufactured” orders, “floor models” and/or “Dent and Scratch” items are exempt from our Return policies as these are all final sales and items and are not returnable. All items authorized for return must be in salable condition. Merchandise must be in its original box. Merchandise must be unused. All merchandise not meeting the above criteria will be refused or returned to the consumer at the consumer’s expense.
Order & Shipping Policy
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce or USPS depending on your location and fastest available service.
Typical delivery time frame is between 7 to 14 business days however, you may receive your items much earlier. All orders are shipped with the tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Order & Shipping details. If you have any other questions, check out our FAQ page, or contact us using the chat option, our contact us page, or emailing at info@sunnysidepatios.com.
Your Order - What to Expect
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order.
We confirm with suppliers if your order is in stock and available for immediate shipment. Most pre-made equipment and accessories will be ready for immediate shipment, while custom equipment will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a special case set as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided when checking out.
If you do not receive tracking information from us within 6 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email info@sunnysidepatios.com/
Shipping Details
Where We Ship:
We currently ship everywhere in the United States. Unfortunately, we do not ship internationally yet but check back soon.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at info@sunnysidepatios.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@sunnysidepatios.com or via our contact us page.
Returns & Refunds Policy
At SunnySidePatios, we understand the importance of hassle-free returns. That's why we offer a generous 30-day return window for your peace of mind. If, for any reason, you are unsatisfied with your purchase, you can return the product within this period for a full refund.
Our commitment to your satisfaction includes a 100% money-back guarantee and a robust 5-year warranty on all our products. Should the product be defective or damaged, you have the assurance of a comprehensive refund or a replacement within the specified time frame.
Ineligible Products for Returns:
Please note that certain products are ineligible for returns under the following conditions:
- Clearance sale and inventory sale purchases.
- Products that have been used or modified.
- "Manufacturer Direct" items, which do not qualify for free returns.
- Damaged products that are no longer in a resalable condition.
Upon return, all products will undergo a thorough inspection at our warehouse. Once the inspection is successfully completed (within 5 to 7 business days), credits will be issued to your account.
Processing and Refund Timeline:
Credits or refunds may take 3-7 business days to reflect on your statement of account.
We value your satisfaction and are dedicated to providing a seamless return process. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for choosing SunnySidePatios for your needs.
Contact Us
Feel free to get in touch if you have any queries, our support team is always happy to help around the clock.
Address:
Sunny Side Patios
1968 S. Coast Hwy #3165
Laguna Beach CA 92651
Email : info@sunnysidepatios.com